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Terms & Conditions

Melbe Creations by Melissa Burness maintains all the rights to the designs.  All designs are protected by a Copyright. 

Store & Shipping Policies

  1. Please note that upon check out you will be offered several shipping options.  If you do not see the option you are looking for, I will be happy to upgrade your shipping at an additional charge. Please use the contact form for a quote on upgraded shipping. 
  2. All domestic shipments are insured for damages of lost shipment. International shipments can only be ensured by shipping via USPS Priority Mail. 
  3. Melbe Creations cannot guarantee or be held responsible for shipping transit times.  Once a package has been shipped I have absolutely no control over the shipment. 

    If you have a critical arrival date I recommend using USPS Priority Mail Express (1-3) day transit time.  It is the only form of shipping that has a money back guarantee on delivery times.  

  4. I will make every effort to ship your order within 3 -5 business days of purchase. I will email you if I am unable to ship within the stated time frame.
  5. Please undersatand I am an independent artist and do not keep a large inventory. If you wish to purchase higher quantities please contact me for a quote on lead time.  Wholesale pricing is reserved for retailers who regularly place large orders for retail purposes only.  I am not a mass producer/manufacturer and cannot afford to offer discounts for one time purchases 
  6. I will be happy to drop ship. Please note if shipping to multiple addresses additional shipping charges may be necessary. Shipping costs are based on shipping to one address.
  7. INTERNATIONAL SHIPMENTS:   Please note that your country may require you to pay import duty tax and fees.  The purchaser is responsible for these taxes and fees as they are payable to your country and not incorporated into shipping cost because shipping costs are payable to the country of origin, in this case the United States.  Some countries provide relief to these charges.  Contact your country’s customs office for all the information regarding importing fees and relief of said fees.  I cannot control or be held responsible for customs delays. 

Damaged Shipments

  1. Damaged shipments are replaced at no charge immediately upon receipt of photos of damaged packaging and items.
  2. A photograph of the damage shipment is required for insurance purposes.  Failure to provide photographic evidence may result in rejection of you refund request.
  3. Request for return of damaged shipment must be requested within 5 days of product receipt.

 

Returns

  1. Return requests must be made within 3 days of product receipt and shipped within 7 days of receipt of product.
  2. Orders are subject to a 50% restocking fee.
  3. You are responsible for the all shipping costs.
  4. Upon receipt of your return in pristine condition, I will credit your account minus shipping and restocking fees. If receipt of return item that are damaged voids the return, if you have insured the shipment you will be responsible for filing the claim.

 

Custom Requests

  1. You may custom request any of my designs in any of the products I offer. 
  2. Simply go to my portfolio page https://www.kaleidoscopephotoart.com/photo_gallery.php list the title of the design and the product you would like to order in the contact page https://www.kaleidoscopephotoart.com/help.php?section=contactus&mode=update
  3. I create a custom listing for you, and upon receipt of payment will be begin processing your order. 
  4. There are no returns on custom requests.

 

Gift Certificates

 
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