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Terms & Conditions

Melbe Creations by Melissa Burness maintains all the rights to the designs.  All designs are protected by a Copyright. 

2016 Holiday Shipping Deadlines – Domestic (U.S)

USPS First Class Mail December 18th

USPS Priority Mail – December 19th

USPS Priority Mail Express December 20st

 

Holiday Shipping Deadlines  - Overseas

USPS First Class and Priority Mail– December 1st

USPS Priority Mail Express – December 8th 

 

 

 

Store & Shipping Policies

  1. Please note that upon check out you will be offered several shipping options.  If you do not see the option you are looking for, I will be happy to upgrade your shipping at an additional charge. Please use the contact form for a quote on upgraded shipping. 
  2. All domestic shipments are insured for damages of lost shipment. International shipments can only be ensured by shipping via USPS Priority Mail. 
  3. Melbe Creations cannot guarantee or be held responsible for shipping transit times.  Once a package has been shipped I have absolutely no control over the shipment. 

    If you have a critical arrival date I recommend using USPS Priority Mail Express (1-3) day transit time.  It is the only form of shipping that has a money back guarantee on delivery times.  

  4. I will make every effort to ship your order within 3 -5 business days of purchase. I will email you if I am unable to ship within the stated time frame.
  5. Please undersatand I am an independent artist and do not keep a large inventory. If you wish to purchase higher quantities please contact me for a quote on lead time.  Wholesale pricing is reserved for retailers who regularly place large orders for retail purposes only.  I am not a mass producer/manufacturer and cannot afford to offer discounts for one time purchases 
  6. I will be happy to drop ship. Please note if shipping to multiple addresses additional shipping charges may be necessary. Shipping costs are based on shipping to one address.
  7. INTERNATIONAL SHIPMENTS:   Please note that your country may require you to pay import duty tax and fees.  The purchaser is responsible for these taxes and fees as they are payable to your country and not incorporated into shipping cost because shipping costs are payable to the country of origin, in this case the United States.  Some countries provide relief to these charges.  Contact your country’s customs office for all the information regarding importing fees and relief of said fees.  I cannot control or be held responsible for customs delays. 

Damaged Shipments

  1. Damaged shipments are replaced at no charge immediately upon receipt of photos of damaged packaging and items.
  2. A photograph of the damage shipment is required for insurance purposes.  Failure to provide photographic evidence may result in rejection of you refund request.
  3. Request for return of damaged shipment must be requested within 5 days of product receipt.

 

Returns

  1. Return requests must be made within 5 days of product receipt.
  2. Orders over $100 are subject to a 50% restocking fee.
  3. You are responsible for the all shipping costs.
  4. Upon receipt of your return in pristine condition, I will credit your account.

 

Custom Requests

  1. You may custom request any of my designs in any of the products I offer. 
  2. Simply go to my portfolio page https://www.kaleidoscopephotoart.com/photo_gallery.php list the title of the design and the product you would like to order in the contact page https://www.kaleidoscopephotoart.com/help.php?section=contactus&mode=update
  3. I create a custom listing for you, and upon receipt of payment will be begin processing your order. 
  4. There are no returns on custom requests.

 

Premium And Wholesale Membership And Pricing 

  1. Premium and Wholesale pricing is resevered for retailers who place regular large orders and is NOT for one time large purchases.  To achieve discounted pricing you must sign up for an account and select membership.
    1. Premium Membership this is defined as a %10 volume discount with purchases of $150 or more Membership is reserved for business on-line and/or brick and mortar establishments  To achieve Premium pricing you must register by creating an account and sign up for the desired membership.  A tax I.D. and website are required in order to be approved for Premium pricing.  This pricing is only available to legitimate businesses who wish to sell my product.  If you do not have a website other documentation will be required and is for wholesale purposes only.  Clearance items,  tile tables, greeting cards, prints and framed prints are exempt from volume discounts.
    2. Discount will be taken out during checkout.
    3. Lead Time on your order will depend on the quantities ordered.  Large orders could take 2-3 weeks to process.
    4. You must be logged into your account to receive your discount.
    5. Discount will be taken at checkout.
    6. Melbe Creations by Melissa Burness maintains all the rights to the designs.  All designs are protected by a Copyright.   It is absolutely prohibited to market my designs as your own.  I will take legal action on any misuse or misrepresentation of my intellectual property (designs).   
    7. By clicking SUBMIT to create your account you are accepting all terms and conditions that apply 
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  2. Wholesale Membership is reserved for business on-line and/or brick and mortar establishments  To achieve wholesale pricing you must register by creating an account and sign up for the desired membership. To achieve wholesale pricing you must register by creating an account and sign up for the desired membership. 
    1. A tax I.D. and website are required in order to be approved for wholesale pricing.  This pricing is only available to legitimate businesses who wish to sell my product.  If you do not have a website other documentation will be required. 
    2. Wholesale Tier 1 %25 discount requires a mimimum purchase of $500 or more
    3. Wholesale Tier 2 %35 discount requires a minimum purchase of $1000 or more
    4. Clearance items, greeting cards, prints and framed prints are exempt from volume discounts.
    5. Discount will be taken at checkout.
    6. Lead times will vary depending on the quanity and items ordered.  Large orders could take 2-4 weeks to process.
    7. You must be signed in to your account in order to see the wholesale costs and discounts.
    8. If I am able to achieve more cost efficient shipping I will credit your account the difference via gift card. 
    9. Payment for orders is due upon order placement.  I am an individual artist and do not offer payment terms. 
    10. Upon completion of your profile your request for premium or wholesale pricing will be reviewed and you will be notified via email if your request has been approved.  In some cases more information may be requested prior to approval.
    11. Melbe Creations by Melissa Burness maintains all the rights to the designs.  All designs are protected by a Copyright.   It is absolutely prohibited to market my designs as your own.  I will take legal action on any misuse or misrepresentation of my intellectual property (designs).  
    12. By clicking SUBMIT to create your account you are accepting all terms and conditions that apply
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